Verzendbeleid

Shipping Policy – Tayushi

Last updated: 10 May 2024

1. General Information

This Shipping Policy applies to all orders placed through the Tayushi webshop at https://tayushi.com.

We aim to process and ship all orders with care and efficiency. Please read this policy carefully before placing an order.

2. Order Processing

  • Orders are processed after full payment has been received.

  • Orders are typically processed within 1–3 business days.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • During peak periods, processing times may be slightly longer.

3. Shipping Destinations

Tayushi ships to:

  • The Netherlands

  • European Union countries

  • Selected international destinations

If your country is not available at checkout, please contact us at info@tayushi.nl.

4. Shipping Methods & Carriers

We ship orders using reliable carriers, including:

  • PostNL

  • DHL

  • GLS

The shipping method is selected based on destination, package size, and weight.

5. Shipping Costs

  • Shipping costs are calculated at checkout based on destination, weight, and dimensions.

  • All shipping costs are clearly displayed before payment is completed.

  • Free shipping promotions, if applicable, will be clearly stated.

6. Estimated Delivery Times

Estimated delivery times (after dispatch):

  • Netherlands: 1–2 business days

  • European Union: 3–7 business days

  • International: 7–14 business days

Delivery times are estimates and not guaranteed. Tayushi is not responsible for delays caused by carriers, customs authorities, or unforeseen circumstances.

7. International Shipping & Customs

For orders shipped outside the Netherlands:

  • Customs duties, import taxes, and handling fees may apply.

  • These charges are not included in the product price or shipping costs.

  • Any additional charges are the responsibility of the customer.

  • Import duties and taxes are non-refundable, even in the case of returns.

8. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email.

  • Where available, a tracking number will be provided.

  • Tracking information may take up to 24 hours to become active.

9. Incorrect Address & Failed Delivery

  • Customers are responsible for providing a correct and complete shipping address.

  • Tayushi is not liable for delays or non-delivery due to incorrect address details.

  • If a shipment is returned due to an incorrect address, additional shipping costs may apply.

10. Damaged or Lost Shipments

Damaged Items

If your order arrives damaged:

  • Contact us within a reasonable period after delivery

  • Provide clear photos of the packaging and product

  • Include your order number

We will assess the situation and provide a suitable solution.

Lost Shipments

If a shipment is lost in transit:

  • Tayushi will investigate the issue with the carrier

  • Resolution depends on the carrier’s investigation outcome

11. Partial Shipments

In some cases, orders may be shipped in multiple packages. No additional shipping costs will be charged unless agreed otherwise.

12. Contact Information

For questions regarding shipping, please contact:

Tayushi
Opfeart 11D
9047 KW Minnertsga
The Netherlands

📧 info@tayushi.nl